Privacy Policy
Primecargoco Logistics Company (“Primecargoco,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and logistics services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, when we may share it, and the choices available to you.
By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Primecargoco, we may collect the following categories of information:
Personal Information
This may include:
- Full name
- Phone number
- Email address
- Billing and payment information
- Pickup and delivery addresses
- Recipient information
- Company or business name
- Identification or verification information where required
- Other information you voluntarily provide to us
Shipment Information
When you arrange a delivery or logistics service, we may collect information such as:
- Shipment details
- Package description
- Package weight and dimensions
- Pickup location
- Delivery location
- Sender information
- Recipient information
- Delivery instructions
- Tracking information
- Proof of delivery information
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General usage and interaction information
We may use cookies and similar technologies to help operate, secure, analyze, and improve our website.
2. How We Collect Information
We may collect information when you:
- Create or submit a service request
- Request a delivery or logistics service
- Contact us by phone, email, WhatsApp, or other communication channels
- Complete a form on our website
- Make a payment
- Request customer support
- Subscribe to communications
- Interact with our website
- Provide information to our representatives, agents, or authorized service partners
3. How We Use Your Information
We may use personal information for legitimate business and service purposes, including to:
- Process and fulfill delivery requests
- Arrange pickups and deliveries
- Communicate with customers and recipients
- Provide shipment tracking and updates
- Process payments and invoices
- Provide customer support
- Verify information where necessary
- Improve our logistics services
- Maintain and secure our website and systems
- Prevent fraud, misuse, and unauthorized activities
- Comply with applicable legal and regulatory obligations
- Resolve complaints and disputes
- Send service-related notifications
- Send promotional communications where permitted and where appropriate consent has been obtained
4. Legal Basis for Processing
Where applicable, Primecargoco processes personal information on one or more of the following grounds:
- Performance of a contract or requested service
- Compliance with legal or regulatory obligations
- Legitimate business interests
- Consent
- Protection of vital interests
- Other lawful grounds permitted under applicable law
Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and legitimate operational needs.
5. Sharing of Information
We do not sell your personal information.
We may share relevant information with trusted third parties where reasonably necessary to provide our services or fulfill legitimate business and legal requirements.
These parties may include:
- Delivery personnel and drivers
- Transportation and logistics partners
- Payment processors
- Technology and hosting providers
- Customer-support service providers
- Business partners involved in fulfilling your request
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We only intend to share information that is reasonably necessary for the relevant purpose.
6. Payment Information
Where online payments are available, payments may be processed through third-party payment providers.
Primecargoco may not directly store complete payment-card details where payment processing is handled by an external payment provider.
Payment providers may process your information according to their own privacy policies and terms.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may help us:
- Keep our website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Maintain security
- Analyze website traffic
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Data Security
Primecargoco takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your personal information and account credentials.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
The actual retention period may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Object to certain forms of processing
- Request restriction of processing in applicable circumstances
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Lodge a privacy-related complaint with the appropriate authority
Certain rights may be subject to legal or contractual limitations.
To exercise an applicable privacy right, please contact us using the contact details provided below.
11. Marketing Communications
Where permitted by applicable law, Primecargoco may send promotional messages about our services, offers, updates, or other business information.
You may opt out of marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
You may continue to receive essential service-related communications even after opting out of promotional messages.
12. Children’s Privacy
Our services are primarily intended for businesses, individuals, and other customers who are legally able to enter into service arrangements.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.
Primecargoco is not responsible for the privacy practices, security, or content of third-party services.
We encourage you to review the privacy policies of any third-party service before providing personal information to them.
14. International Data Transfers
Depending on the technology providers, payment processors, logistics partners, or other service providers we use, your personal information may be processed or stored outside Nigeria.
Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.
15. Data Breach
If Primecargoco becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and notify relevant parties or authorities where legally required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a complaint regarding the handling of your personal information, please contact Primecargoco through the contact details provided on our website.
Primecargoco Logistics Company
Website: https://primecargoco.com
Email: Support@primecargoco.com
We will make reasonable efforts to review and respond to privacy-related requests within the timeframe required by applicable law.
18. Acceptance of This Privacy Policy
By using the Primecargoco website or services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the website and services.